Transportation Coordination &
Provider Network Management
Providers, Facilities, Health Plans
Reliable, accessible, and compassionate transportation ensuring every patient reaches medical care safely and on time.
Years of Service
Locations Covered Served
Successful Trips
Trusted Providers
Our Services
Who We Serve
MediTrans is dedicated to providing safe, reliable, and efficient non-emergency medical transportation, ensuring that every patient has seamless access to healthcare.
Transportation Providers
Providing safe, reliable transportation for wheelchair users to medical appointments on time.
Healthcare Facilities
On-time, stress-free transportation for medical check-ups, therapy sessions, and doctor visits.
Health Plans / Partners
Specialized transportation for patients requiring Broda chair mobility assistance.
Why Choose MediTrans?
Provider Resource Hub
The Provider Hub is your go-to for onboarding requirements, credentialing checklists, portal access and training, trip management workflows, billing and clean claims info, compliance standards, and direct contact information for dispatch, provider relations, and support. If you have a question, start here before you call.
Specialized Medical Transport
Ambulatory rides, wheelchair-accessible vehicles, stretcher transport, and Broda chair accommodation. Every vehicle meets state safety standards and every driver is trained to assist with boarding and mobility equipment.
Statewide Coverage
MediTrans serves Medicaid members in all 64 parishes through a network of qualified transportation providers and our own dedicated fleet. Wherever you are in Louisiana, we coordinate rides in your area.
Getting Patients to Care On Time
Our dispatch team monitors every trip in real time and steps in when adjustments need to be made. Missed rides mean missed appointments, and missed appointments mean gaps in care.
Helping Patients Get to Care On Time
Facility Resource Hub
The Facility Hub gives healthcare facilities step-by-step instructions for requesting one-time trips, discharges, and standing orders. It also includes portal access for tracking scheduled rides, submitting future appointments, and viewing trip history — plus scheduling guidelines, pickup windows, urgent request procedures, escalation contacts, and health plan-specific phone numbers.
How It Works
How MediTrans Works
MediTrans ensures that every ride is safe, efficient, and stress-free. Here’s how our process works:
Request / Schedule
Easily schedule non-emergency medical transportation through our online system or call center support.
Coordination & Dispatch
Receive trip details, provider assignment, and timely reminders for a smooth transportation experience.
Provider Execution
A professional driver ensures safe, comfortable, and punctual travel to your medical appointment.
Reporting & Follow-Up
MediTrans logs completion details and tracks service quality so our team, your health plan, and our provider network are all held to real numbers.
Testimonials
Trust, Reliability & Compliance
At MediTrans, we’re dedicated to providing safe, reliable, and accessible medical transportation. See how we’ve made a difference in the lives of our riders.
MediTrans ensures I never miss a medical appointment. Their drivers are professional, kind, and always prioritize my safety and comfort.
Devon Lane  Senior Patient
MediTrans ensures I never miss a medical appointment. Their drivers are professional, kind, and always prioritize my safety and comfort.
Myrtle Kempton  Family Caregiver
Faqs
Questions & Answers
Questions about getting a ride? Here are answers to what people ask us most.
1. What types of transport services do you offer?
It depends on your needs. We provide ambulatory rides for members who can walk independently, wheelchair-accessible vehicles for manual and power chair users, stretcher transport for members who need to travel lying down, and Broda chair transport for members with specialized seating needs. When you schedule your ride, your health plan will work with us to assign the right vehicle.
2. How much does a ride cost?
Nothing. Non-emergency medical transportation is a covered benefit for eligible Louisiana Medicaid members. Your health plan covers the cost—there’s no charge to you.
3. Is MediTrans available in my area?
Yes. MediTrans serves every parish in Louisiana. We became the state’s first and only Coordinated Transportation Network (CTN) in 2020, and we manage a statewide network of qualified transportation providers along with our own dedicated fleet. Wherever you are in Louisiana, we can get you to your appointment.
4. What if I need assistance during the ride?
Our drivers are trained to help you board and exit the vehicle, secure your wheelchair or mobility equipment, and make sure you’re comfortable during the trip. If you need extra help, tell us when you schedule your ride so we can send the right driver and vehicle. In a medical emergency during transport, our drivers will contact 911 right away.
5. What should I do if my ride doesn’t show up?
If your driver hasn’t arrived and your pickup window has passed, call MediTrans or your health plan’s transportation line immediately. We’ll locate your driver and give you an updated arrival time, or send a different vehicle.
Didn’t find the answer you are looking for? Contact Our Support
Our Partners
